Through the Careways patient outreach program, our care coordinators act as confidants, advisors, and coaches to better understand and anticipate member needs, help navigate member care, and improve their satisfaction with the healthcare experience. Care coordinators will help members fully understand their treatment plan and the expected outcomes, and the purpose and benefits of any prescribed medications. Once members and their Primary Care Physician (PCP) set treatment goals, the care coordinator
will monitor member progress and help eliminate any delays in treatment.
Care Decision Support
Helping members decide where and when to seek medical care
Quality and Prevention
Helping members use preventive measures to maintain a healthy lifestyle
Chronic Disease Support
Helping members with chronic disease maintain a healthy lifestyle
Complex Care Support
Helping members maintain a healthy lifestyle when facing a major health event
Medication Support
Helping members understand their medications and take them correctly
Transition of Care
Helping members come home from a hospital or care facility
